About PALS

What it is

• PALS was formed in 2002 to address the gap in the regulation of the independent legal services industry whereby there was no protection for the clients of companies who may cease to trade without a commercial successor. This situation potentially left the client vulnerable to losing contact with their Wills and other services they had bought.
• For almost 10 years PALS has been providing security and peace of mind to the clients of its members by guaranteeing the continuity of services purchased from it’s members.

Who it represents

PALS membership is made up of the leading Legal Services companies in the UK
• With hundreds of individual advisors under the umbrella of the largest companies in the industry, PALS represents in the region of 70% of the Wills written in the independent legal services sector.
• It’s members are committed to client satisfaction and strive to be market leaders in providing protected services for their clients.

Aims and intentions

• The aim of PALS is to provide reassurance and protection to clients so they can buy with certainty in an uncertain world.

Care for the client

• In the unlikely event of a PALS member not being able to provide the services to which its clients are entitled, the remaining companies within the organisation undertake to provide those services at no additional charge to the client.

What it is not

• PALS is not a regulatory body and as such is not in a position to address complaints regarding its individual members or their representatives.
• PALS will however try and resolve any issues or disputes between its members and their clients where possible.

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